MS SQL MAINTENANCE
Posted:
Nov.15/2007 13:46 |
| All MS SQL databases will be unavailable for 4-6 hours during a maintenance window of 10:00am to 7:00pm on Sunday November 18 while hardware maintenance is performed. Please email support@dataride.com with any questions.
Thank you for your patience and understanding as we continue to improve Dataride.
~The Dataride Systems Team |
 |
MSSQL01.DATARIDE.COM MAINTENANCE
Posted:
Oct.16/2007 16:44 |
| At approx. 11:00PM CST on Tuesday, October 15th the mssql01.dataride.com Microsoft SQL Server will be offline for routine software upgrades and patches. The estimated downtime will be 30 - 60 minutes, or until 12:00AM CST.
Thank you for your patience and understanding as we continually improve the Dataride systems. ~The Dataride Systems Team |
|
STATS SERVICE RESTORED
Posted:
Jul.03/2007 18:26 |
| Stats service for Dataride sites is now functioning. Please let us know if you experience any further problems. Thank you for your understanding as we continue to improve our server software and hardware. ~The Dataride Systems Team |
|
STATS OUTAGE
Posted:
Jul.03/2007 13:09 |
| Due to hardware failure during maintenance, Dataride stats are not currently available. Our engineers are working to restore service as fast as possible. We do not have an ETA on the repairs at this point. Thank you for your understanding as we continue to improve our server software and hardware. ~The Dataride Systems Team |
|
STATS SERVER UPDATE
Posted:
Jun.26/2007 16:57 |
| We are updating the server that holds the stats for all dataride domains. The outage should not be longer than 8 hours starting at 5:00pm CST on June 26th, 2007.
Thank you for your understanding as we continue to improve our server software and hardware.
~The Dataride Systems Team |
|
WEB04 STATUS UPDATE 3
Posted:
Jun.09/2007 08:07 |
| All data sources have been restored. We are currently working on restoring FTP access. ETA on this is 8:30 AM CDT. At this time Control Panel access should also be available.
Thank You,
~The Dataride Systems Team |
|
WEB04 STATUS UPDATE 2
Posted:
Jun.08/2007 19:34 |
| We have managed to restore all site content from the backup taken early Monday morning. All IIS settings have been restored, and we are currently working to restore all data source name settings in the ODBC and Cold Fusion Administrators. Once this is completed we will begin restoring all ftp user and password information. The control panel will remain down until all settings have been restored. Again, thank you all for your patience while we bring all services related to web04 back online. ~The Dataride Systems Team |
|
WEB04 STATUS UPDATE
Posted:
Jun.07/2007 12:42 |
| We are in the process of restoring all content and settings from backup to a new server. We expect to have this completed sometime today. Thank you for your patience while we restore your services on web04.
~The Dataride Systems Team |
|
WEB04 OUTAGE
Posted:
Jun.07/2007 09:03 |
| We experienced an outage in one of our web servers late last night. All data is backed up and our engineers are actively working on bringing sites up on a new server. We will keep you informed as the situation progresses. We are sorry for any inconvenience. |
|
WEB05 SERVER MAINTENANCE
Posted:
May.29/2007 17:57 |
| We will be performing some regular maintenance tonight between 12:00am and 1:00am CST. The web server may be unavailable for periods of time during this maintenance window. Thank you for your understanding.
-The Dataride Systems Team |
|
EMAIL DEFENSE UPDATE
Posted:
Apr.27/2007 09:48 |
| The service provider who supplies our junk filtering and quarantine reporting has temporarily discontinued the quarantine portion of the service. That means that your inbox will still be protected against spam and viruses but for the time being you will not be able to see junk messages that have been filtered. Our provider has not provided us with a specific date as to when a quarantine service will once again be available.
As you may know, since a poorly executed upgrade to the Email Defense service at the beginning of March, access and
reliability of the quarantine has been spotty at best. Our provider has been unhappy with this but has been unable to determine a way to fix the underlying problems with the system. For that reason they've decided it is best to take the service off the market and only bring it back when it is "ready for prime time".
Effective some time on May 4th you will no longer be able to access the web portal and you will no longer receive emailed reports about your quarantine.
We apologize for any inconvenience this may cause you and hope you feel free to contact support if you have any questions not covered in this message.
|
|
HELM CONTROL PANEL RESTORED
Posted:
Mar.20/2007 10:33 |
| Tuesday-3/20/2007@11:33AM
After some preliminary testing, we have restored access to the HELM control panel. Everything we have tested so far seems to be working. If you run into any issues or errors, please document the error and what you were attempting to accomplish when you received the error and send an email to support@dataride.com. Thank you for your patience while we continue testing and resolving stray issues stemming from our recent server outage. That Dataride Support Team |
|
HELM CONTROL PANEL RESTORED
Posted:
Mar.20/2007 10:33 |
| Tuesday-3/20/2007@11:33AM
After some preliminary testing, we have restored access to the HELM control panel. Everything we have tested so far seems to be working. If you run into any issues or errors, please document the error and what you were attempting to accomplish when you received the error and send an email to support@dataride.com. Thank you for your patience while we continue testing and resolving stray issues stemming from our recent server outage. That Dataride Support Team |
|
TUESDAY - 3/20/2007 HELM UPDATE 2
Posted:
Mar.20/2007 09:32 |
| HELM control panel is still inaccessible. The database is being rebuilt and at this time the Dataride Support Team anticipates access to HELM to be reestablished ASAP. Please look here for further updates during the day. Thank you for patience. ~The Dataride Support Team |
|
MONDAY - 3/19/2007 HELM UPDATE
Posted:
Mar.19/2007 12:33 |
| HELM control panel is still experiencing issues. The Dataride Support Team is now focused on resolving this. The ETA is ASAP. Again, all websites should be functioning properly at this time - even those running MS SQL. However, if you are experiencing any continuing website issues, please email us at support@dataride.com and detail what the issue is. At this stage 99.5% of Dataride clients are up and functioning. If you are in the .50%, please rest assured we will not stop until we have 100% functionality. Thanks again for your patience during this outage. ~The Dataride Support Team. |
|
MONDAY - 3/19/2007 - SERVER UPDATE 3
Posted:
Mar.19/2007 11:38 |
| All IP and MS SQL issues on the affected server have been resolved. All website functionality should be restored to clients who were affected by this outage. Thanks to all for their patience. The team is now working on restoring HELM access for clients to administer back-end functions. Please watch here for more updates. ~The Dataride Support Team |
|
MONDAY - 3/19/2007 SERVER UPDATE 2
Posted:
Mar.19/2007 10:05 |
| The Server that was affected this weekend is up and running. The Dataride Support Team is dealing with some 'permission and IP issues". These issues will affect clients utilizing Microsoft SQL databases. The team expects these remaining server issues to be resolved at approximately 13:30(CST). All other clients should have website functionality. HELM is also affected and access should be available at the same time. Please continue to look here for updates. ~The Dataride Support Team |
|
MONDAY - 3/19/2007 SERVER UPDATE
Posted:
Mar.19/2007 09:26 |
| An outage occurred on a Dataride application server and continues to be worked on by the support team. Many previous inaccessible websites and email accounts are functional. However, some users will continue to notice MSSQL and HELM functionality is still inaccessible. The team is working through all the issues. The ETA is ASAP. Please continue to look here for updates. ~The Dataride Support Team |
|
MONDAY - 3/19/2007 MSSQL & HELM ISSUES
Posted:
Mar.19/2007 09:21 |
| An outage occurred on a Dataride application server and continues to be worked on by the support team. Users affected will notice MSSQL and HELM functionality have ceased functioning. The team is working through the issues and the ETA is ASAP. Please look here for updates.
~The Dataride Support Team |
|
3-16-2007@11:00PM - MS SQL ISSUES
Posted:
Mar.17/2007 15:50 |
| We are aware of the Microsoft SQL Server outage and we are working to restore database services. We know that Dataride?s MS SQL services are vital to the functionality of numerous websites Restoration of MS SQL databases and HELM Control Panel Functionality are our top priorities. ETA on restoration is ASAP.
Thank you for your patience while we work on these issues.
The Dataride Systems Team
|
|
3-16-2007@11:00PM - MS SQL ISSUES
Posted:
Mar.17/2007 15:50 |
| We are aware of the Microsoft SQL Server outage and we are working to restore database services. We know that Dataride?s MS SQL services are vital to the functionality of numerous websites Restoration of MS SQL databases and HELM Control Panel Functionality are our top priorities. ETA on restoration is ASAP.
Thank you for your patience while we work on these issues.
The Dataride Systems Team
|
|
DATARIDE SUPPORT
Posted:
Feb.27/2007 16:43 |
| 02/27/2007 - Tuesday@04:45PM: The Dataride support ticketing system will be down for the remainder of the day for upgrades. You may still send support request by email to support@dataride.com. Thank you for your patience while we continue to enhance the Dataride systems - we appreciate your understanding and your continued business. ~ The Dataride Support Team |
|
DATARIDE SUPPORT
Posted:
Feb.27/2007 16:43 |
| 02/27/2007 - Tuesday@04:45PM: The Dataride support ticketing system will be down for the remainder of the day for upgrades. You may still send support request by email to support@dataride.com. Thank you for your patience while we continue to enhance the Dataride systems - we appreciate your understanding and your continued business. ~ The Dataride Support Team |
|
DATARIDE COLD FUSION UPGRADE
Posted:
Feb.26/2007 16:32 |
| 02/26/2007 - Monday@06:45AM: The Dataride Cold Fusion application will be upgraded tonight to provide enhanced services to Dataride websites accessing this feature. This upgrade will affect the "time out" sessions that ensure stability of the application. We do not anticipate any major affects of this upgrade to any users of this feature, but if you experience any issues in the coming days, please do not hesitate to email 'support@dataride.com' and note the issue you are experiencing with Cold Fusion (the more details the better). Thank you for your patience while we continue to enhance the Dataride systems - we appreciate your understanding and your continued business. ~ The Dataride Support Team
|
|
UPDATE - DATARIDE EMAIL SYSTEM OUTAGE
Posted:
Feb.21/2007 17:43 |
| 02/21/2007 | Wednesday@5:22PM ~ The Dataride Email System is now fully functional. The traffic and hardware issues have been successfully resolved by the Dataride Engineering Team. Our team was able to stay focused on this issue and get it resolved quickly (and well under their estimate of Thursday morning) because of your cooperation and understanding! A big "thank you" to all of our great Dataride users! ~The Dataride Systems Team |
|
DATARIDE EMAIL SYSTEM OUTAGES
Posted:
Feb.21/2007 17:14 |
| 02/21/2007 | Wednesday@3:45AM ~ The Dataride Email System has been experiencing extremely heavy traffic which has affected the performance of the system. This is affecting Dataride customers sending and receiving email. In order to get ahead of the volume, Implex is implementing several changes and deploying a new email server to better handle the volume. We expect the main issues affecting Dataride email to be resolved by Thursday, February 22, 2006. We apologize for the inconvenience and appreciate your understanding. We are committed to contine building a better Dataride! Thanks for your support!
~The Dataride Engineering Team |
|
UPDATED MODERN BILL SYSTEM!
Posted:
Jan.12/2007 16:09 |
| We are installing an updated Modern Bill system from Friday, January 12th through Monday, January 15th. You may not be able to access your billing information during this period or purchase additional products. This upgrade will result closer integration with our other systems, as well as allow for faster set-up and even better security features. Thank you for your understanding during this upgrade. We appreciate your business! ~The Implex Dataride Systems Team |
|
UPDATED MODERN BILL SYSTEM!
Posted:
Jan.12/2007 16:08 |
| We are installing an updated Modern Bill system from Friday, January 12th through Monday, January 15th. You may not be able to access your billing information during this period or purchase additional products. This upgrade will result closer integration with our other systems, as well as allow for faster set-up and even better security features. Thank you for your understanding during this upgrade. We appreciate your business! ~The Implex Dataride Systems Team |
|
WE'RE UPGRADING OUR DELL HOSTING SERVERS
Posted:
Jan.10/2007 09:39 |
| As most of you know, Implex is making several needed upgrades to the Dataride Automated Hosting System to serve our web hosting clients even better. We have also decided, and are very excited, to be upgrading our Dell servers to increase their performance and reliability. During this upgrade, we will be moving some websites and associated emails to other servers. The vast majority of our clients will not notice any changes during this process. However, we do want everyone to be aware of these changes in the event that they do experience any affects during this server upgrade process. We are notifying clients via their administrative email if their website is affected by this upgrade. If you do not receive a notification AND notice that your website or some of its features have been affected, please do not hesitate to contact us. The best way is to do the following: 1. Email the Support Team at support@dataride.com. 2. Provide Your Full Name, the Name of the Website domain, Your Email, and Your Phone Number. 3. When you email support@dataride.com, also note that you believe you have been affected by the Web01/Web02 server upgrade. Your ticket will be automatically forwarded to the server team and you will be contacted. Again, we appreciate everyone?s patience during this upgrade period. We know you will be happy with the results! Thanks for your commitment to Implex and the Dataride System. ~The Dataride Systems Team
|
|
BIG CHANGES ARE HAPPENING AT DATARIDE
Posted:
Jan.03/2007 11:57 |
| The Dataride Automated Hosting System is being upgraded to serve you better.
We are currently upgrading various components - from hardware to software - of the Dataride system in order to improve it's performance and to integrate it more closely with the Implex billing systems.
During this upgrade period - beginning January 1, 2007 through January 31, 2007 - you may experience some brief outages and recieve some administrative emails regarding billing.
If you are affected by these upgrades, please do the following:
1. Forward any billing related email to our Administrative Team at billing@implex.net.
2. Please provide your Full Name and Account Number if possible.
Implex is proud to offer the Dataride Automated Hosting System to you, and we will continue to improve our systems to better serve you. We appreciate your understanding and patience during this upgrade period.
Thanks!
The Dataride Systems Team |
|
INTERNET EXPLORER 7 & OUR CONTROL PANEL
Posted:
Dec.01/2006 10:48 |
| If you recently upgraded to Microsoft's Internet Explorer 7 you may experience issues logging into the HELM Control Panel. We are aware of this issue and we are working to resolve this as soon as we can.
Thanks!
Dataride Support |
|
EMAIL DEFENSE
Posted:
Nov.30/2006 09:44 |
| Email Defense is reporting to us that they are at Full Performance. Thank you for holding tight with us while they fixed their network issues. They have told us that they are taking steps to be sure that an outage of this nature does not happen again.
Thanks! Implex.net Support Team |
|
EMAIL DEFENSE SERVICE RESTORED - STATUS: DEGRADED PERFORMANCE
Posted:
Nov.29/2006 16:42 |
| Email Defense service has been restored to a certain degree. Some users are still experiencing intermittent issues logging into their quarantines and email processing may be slower than normal. This statement was issued from the folks at Email Defense: "On 29 November at approximately 9:30 AM EST (14:30 UTC), we began to
experience degraded network performance because of an intermittent
connectivity issue at our colocation provider. This issue affected
several services including Email Defense. All network issues were resolved by approximately 10:00 EST (15:00 UTC). We sincerely apologize for this outage, and we working with our colocation provider to make sure this doesn?t happen again." |
|
EMAIL DEFENSE OUTAGE
Posted:
Nov.29/2006 13:48 |
| Email Defense is currently suffering from a network outage which is not allowing email into the Email Defense servers. Restore time is currently unknown. If you are an Email Defense customer you should start seeing your emails come in as soon as the network outage is repaired. We will post a message here when service is restored. Thank you for your patience and understanding while we are resolving this issue.
Thanks!
Implex.net Support Team |
|
DATARIDE NETWORK UPGRADE
Posted:
Nov.21/2006 20:11 |
| We will be upgrading one of the switches that transmits website requests to the internet on Nov 22 2006 between the hours of 7am and 8am CST. Estimated downtime will be about 10 minutes. All datardie customers will be affected.
Thank you for your understanding as we strive to improve the performance of Dataride systems, and we apologize for any inconvenience this may cause. |
|
MAIL03 UPDATE
Posted:
Jul.21/2006 18:38 |
| Mail03 services are back online. We expect full mail services to be at 100% aprox. 4 hours from now (July 21 1836 CST).
Thanks,
Implex.net Technical Support Team |
|
MAIL03 ANNOUNCEMENT
Posted:
Jul.21/2006 17:32 |
| Mail03 is experiencing extreme slowness due to a very large amount of traffic to this server. Please be patient with us while we resolve the issue. We appreciate your understanding and apologize for any inconvenience this may have caused.
Thanks,
Implex.net Technical Support Team |
|
MAIL SERVER UPGRADE
Posted:
Apr.18/2006 16:25 |
| On Thursday, 4/20/06, Dataride mail services will be unavailable from 10:00 PM to 2:00 AM CST. During this maintenance window we will be installing a new mail server in order to insure future Dataride service reliability. Note: No mail will be lost in this process. |
|
COLDFUSION UPGRADE
Posted:
Mar.21/2006 17:49 |
| web05.dataride.com, web04.dataride.com and web03.dataride.com will have a short downtime this evening, 10:00pm CST. We will be upgrading Coldfusion to 7.01 with the march hotfix pack. Downtime is expected to be less than 10 minutes for each server. |
|
HELM AND SQL ONLINE
Posted:
Mar.03/2006 18:17 |
| mssql01.dataride.com and cp.dataride.com are back up and running. A new, faster server is now running these applications. We expect no further problems with this system. |
|
HELM MSSQL NS1 OUTAGE
Posted:
Mar.03/2006 15:01 |
| As of March 3, 2006 at aproximately 2:30pm CST the Helm control panel, MSSQL and NS1 server experienced a major hardware error. We are placing a new server in place and expect the outage to be around 4.5 hours. We have not seen any data loss. We apologize for the inconvenience and appreciate your understanding in this matter. |
|
CONTROL PANEL SERVICE
Posted:
Feb.24/2006 16:06 |
| This evening, Feb 24 2006, cp.dataride.com will be down for maintenance. Estimated downtime is from 8:00pm to 9:00pm CST. Service will be fully restored after this service window. |
|
SERVICE RESTORATION
Posted:
Feb.21/2006 23:32 |
| As of February 21, 2006 at 11:00pm CST the helm control panel/MSSQL01 server has been fixed and fully restored. All services are completely functional again. If you have any further questions, feel free to give us a call at 866-DATARIDE. We will be back in the office as of 7:00am CST February 22, 2006. |
|
SERVICE OUTAGE
Posted:
Feb.21/2006 18:16 |
| We are currently experiencing the following outages. The control panel interface Helm and MSSQL01 server is completely down. The windows system segment of the registry has become corrupt at aproximately 3:45pm CST February 21, 2006.
We are currently rebuilding the server to restore services. We have not lost any data and we will be back online this evening. Best estimate of time is 3-4 hours.
Thank you for your patience and understanding. If you have any questions, feel free to call our technical support department (866-328-2743). |
|
HOW ARE WE DOING?
Posted:
Feb.10/2006 12:52 |
| On January 7th, Dataride became part of the Implex (http://www.implex.net) family of technology solutions. As we continue to merge the Dataride and Implex systems, some issues may arise. We want to know about any problem or concern you may experience. Please do not hesitate to contact the Dataride Support Team at 1.866.328.2743 and choose 0 for the Operator. Let us know you are a Dataride customer and your call will be directed immediately for service. You may also contact us at escalation@implex.net. We are committed to resolving any issue within 24 hours. We apologize in advance for any difficulties you may experience during the systems merger process. We appreciate your understanding and your business! Best Regards - Stuart DeVaan - CEO Implex.net
|
|
DATARIDE IS NOW PART OF IMPLEX.NET
Posted:
Jan.25/2006 12:21 |
| Greetings Dataride Customers!
I would like to take this opportunity to announce the purchase of Dataride and welcome all of you to Implex.net.
On January 7th 2006 Implex.net acquired Dataride Inc.
I want to thank you all for your business and assure you that you will continue to receive a high quality professional service.
How does the sale of Dataride affect you? The only changes you will see is the name change on your credit card account from Dataride to Implex.net. All of the hardware and software will remain in place. At this time, the Dataride name will also remain with the addition of "by Implex" to reflect its new place in the family of Implex technology solutions.
Implex.net has been providing business class Internet services since 1996 and has an established reputation for providing quality service to fortune 500 and small business clients.
We are excited to provide you with quality service and look forward to helping you achieve your business goals.
We appreciate your patience as we fully merge our internal systems. If you experience any difficulites or have questions, please do not hesitate to contact our team at support@implex.net or sales@implex.net.
Sincerely - Stuart DeVaan - CEO Implex.net
|
|
FREE DOMAIN NAME IN NOVEMBER!
Posted:
Nov.03/2005 12:16 |
| For the month of November, Dataride is offering new customers the chance to sign up for hosting services and receive a free domain name! See http://www.dataride.com/services/specials.cfm for more details. |
|
NO SETUP FEES IN OCTOBER!
Posted:
Oct.13/2005 14:16 |
| For the month of October, Dataride is offering new customers the chance to sign up for hosting services with No Setup Fees! See http://www.dataride.com/services/specials.cfm for more details. |
|
PYTHON SCRIPTING SUPPORT ADDED
Posted:
Oct.03/2005 20:47 |
| Due to popular demand, and a push by Google for increased page rankings, Dataride has added Python Scripting Support to all hosting packages free of charge! For more info on Python, please visit http://www.python.org |
|
HELM CONTROL PANEL UPGRADED
Posted:
Aug.04/2005 09:50 |
| This week (August 1, 2005) the HELM control system has been upgraded to the latest version. Some significant improvements that customers will notice is the ability to create Virtual Directories (important for .NET users), improved ColdFusion support, and a better reporting interface for resellers.
For more information, please contact support@dataride.com.
|
|
DATARIDE LAUNCHES NEW SITE!
Posted:
Jun.29/2005 06:29 |
| Launched in June 2005, the new Dataride website more accurately conveys the reliability and expertise Dataride possesses. In addition to an improved design, Dataride now more accurately caters to a specific market of Web developers who used the ColdFusion programming language.
Intoria.com, a full-service Web development and interactive media company developed the site to ensure an enjoyable and informative experience for visitors. Intoria's approach exceeded Dataride's expectations and Dataride appreciated the thoroughness applied to identifying both Dataride and visitor needs before embarking on the design and programming aspects of the project.
Enjoy the site! |
|
MX LOGIC ANTI-SPAM SERVICES
Posted:
Jun.24/2005 15:30 |
| Stop Spam and Viruses Before They Reach Your Inbox!
Keep over 98% of spam and all malicious email viruses off your computer.
With Dataride's email defense service, email is filtered in milliseconds where it is checked for spam and viruses before they reach your inbox.
You have direct visibility to all your email. No one has access to the content but you. Your email is never read or censored by anyone but you. Your privacy is ensured. It is that easy.
Keep spam and viruses from reaching your inbox. Sign up today for only $1.00/month.
http://www.dataride.com/services/fet_email_defense.cfm |
|
HELM CONTROL PANEL AVAILABLE
Posted:
Jun.24/2005 15:25 |
| DataRide has partnered with HELM as it's Hosting Control Panel provider. The DataRide/HELM Control Panel is a powerful and flexible tool which allows our customers a reliable and secure solution to manage their Windows hosting environments quickly and easily. Each of our hosting plans give you access to this powerful and convenient application that you can access with your web browser, any time, and the changes you make happen immediately.
End-User Demo:
http://www.dataride.com/support/tutorials_cp_end_user.cfm
Reseller Demo:
http://www.dataride.com/support/tutorials_cp_reseller.cfm |
|
DATARIDE IS READY FOR COLDFUSION 7!
Posted:
Jun.17/2005 12:35 |
| DataRide has made the decision to move to ColdFusion 7! Starting March 2005, all hosting plans will have access to the latest scripting technology from Macromedia. More news to follow... |
|
COLDFUSION UPGRADED TO 6.1 (RED SKY)
Posted:
Jun.10/2005 13:58 |
| As of August 17th, all ColdFusion services have been upgraded to ColdFusion MX Version 6.1 (Red Sky). There have been some great improvements in this version that all CF developers should be able to take advantage of. |
